Customer Service Officer - Penrith

Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:

  • Our agility to provide superior service and support to our customers through our extensive Service Centre Network; and
  • Being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver company goals and expectations. This is evidenced in our mission to:

  • Ensure the health,  safety and wellbeing of our employees is at the forefront of all business decisions and  reflects Ausreo’s Safety First’ culture;
  • Embrace the strengths and  differences of our people and build  a workforce that reflects the diversity of the communities we serve.

We have an exciting opportunity for a Customer Service Officer to join our team in Penrith, reporting to the Area Trade Service Centre Manager.

As a key member of the Penrith team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, liaising with customers and external suppliers. Previous experience in the steel manufacturing or building supply industry would be an advantage, but not essential.

The role will also include but will not be limited to the following responsibilities:


  • You will provide and maintain a professional and timely service with appropriate information to varied enquiries via phone, email and importantly face to face service
  • Providing customers with quality service
  • Actively promoting Ausreo’s products to generate sales
  • Process sale orders and generate quotations for both walk-in customers and telephonically to customers
  • Service Centre and Office Management
  • Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner
  • Stock control in the factory
  • Coordinating production with factory staff
  • Coordinating logistics i.e. transport and deliveries 
  • Effectively communicating with all stakeholders and dealing with difficult customers effectively
  • Receiving and processing administration duties

To Be Successful

  • Ability to work Monday to Friday, 6.30am till 4.30pm
  • Strong communication skills both verbal and written
  • Highly organised, great at multi-tasking and efficient
  • Strong computer skills and ability to pick up new systems quickly
  • Successful candidate must pass a pre-employment medical assessment and police check

If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.

Ausreo is currently experiencing  growth due to the upturn in  infrastructure and commercial construction projects. It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.

In return you will be rewarded with an attractive salary package and job satisfaction whilst working within a dynamic team environment. If you are ready for a challenge and believe you have what it takes, we want to hear from you.

The successful candidate must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment and National Police Check.

Ausreo is committed to building  an inclusive  and  diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.

To submit your resume, please click the ‘Apply’ button.


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