Customer Service Officer - Trade Retail - Traralgon

Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing, tools, machinery and associated accessory products to the residential building and construction industry. We support and encourage our business partners to Build with confidence and create value for our people, customers and shareholders. We are known for:

Our agility to provide superior service and support to our customers through our extensive Trade Service Centre Network (over 20 sites across the Eastern Seaboard); and being at the forefront of innovative steel reinforcement solutions and technology.

Ausreo is committed to providing an inclusive and collaborative environment for our employees. Our aim is to ensure our people are engaged, motivated and prepared with the skills, knowledge and capabilities necessary to deliver and exceed on company goals and expectations. This is demonstrated in our mission to:

  • Ensure the health, safety and wellbeing of our employees is at the forefront of all business decisions and  reflects Ausreo’s Safety First’ culture;
  • Embrace the strengths and  differences of our people and build  a workforce that reflects the diversity of the communities we serve.
  • Opportunity to grow and business that promotes within

We have an exciting opportunity for a Customer Services Officer to join our team in Traralgon, reporting to the Trade Service Centre Manager.

As a key member of the team, you will thrive in an environment where service, sales and customer solutions are paramount. This role will see you as the face of our company and enjoying being part of the local community. Your day will be varied as you will be involved in sales and enquiries, merchandising, liaising with customers and suppliers.

You will provide and maintain a professional and timely service with appropriate information to varied enquiries via phone, email and importantly face to face service.

The role will include the following key responsibilities:

  • Providing excellence in customer service and the customer journey
  • Welcome new and existing customers into our showrooms
  • Actively promoting Ausreo’s products to generate sales
  • Merchandising and Stock Replenishment 
  • Process sale orders, generate quotations, engage with e-commerce and social media
  • Service Centre and office management
  • Troubleshooting and resolving enquiries via phone and email in a quick and efficient manner
  • Stock control in the warehouse
  • Coordinating production with factory staff
  • Coordinating logistics i.e. transport and deliveries 
  • Effectively communicating with all stakeholders and dealing with difficult customers effectively
  • General administration duties

To Be Successful

  • Strong communication skills both verbal and written
  • Previous experience in a retail, hardware, trade type environment will be highly regarded, steel industry experience will be highly regarded but not essential
  • Face to face selling and entrepreneurial spirit
  • Highly organised, great at multi-tasking and strong attention to detail
  • Strong computer skills and ability to pick up new systems quickly
  • Thrives in a team environment but can also work independently
  • Good ability to work under pressure
  • Driver’s license essential

If you have a welcoming approach, show high initiative and provide our customers with a unique experience; then this is the role for you.

Ausreo is currently experiencing growth due to the upturn in infrastructure and commercial construction projects. It is an exciting time to be part of the Ausreo family with opportunities for career development and progression.

In addition to a highly attractive base salary package and job satisfaction whilst working within a dynamic team environment. Ausreo employees are eligible to earn more with monthly cash incentives for achievable targets in line with our rapid growth. If you are ready for a challenge and believe you have what it takes, do not wait, apply now! Join our team, become part of the culture, no weekend work and have the ability to grow as we continue to grow.

The successful candidate must have Australian Citizenship or legal Work Rights and must undertake a pre-employment medical assessment and National Police Check.

Ausreo is committed to building an inclusive and diverse workforce. We strongly encourage applications from all diverse groups, including Aboriginal and Torres Strait Islander people and people with disability.

To submit your resume, please click the ‘Apply’ button. 

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